How your paper order works

• You approve the exact print files. What you approve is what prints, so read every name, date and address.
• Changed your mind? Cancel for a full refund within 2 hours of paying, from Your orders or the link in your confirmation email.
• After that it is final sale, because it is printed with your names on it.
• If it arrives misprinted (not matching your approved proof), damaged, or never arrives, tell us within 30 days of delivery and we will reprint it or refund you.
• If we are going to ship later than we said, we will tell you, and you can cancel for a full refund any time before it ships.

Before anything prints, we make the real print files and show them to you. You tick that the spelling, the date, time and place, any guest names and addresses, and where any QR code goes are all right, and then you add it to your cart. Nothing is charged until you pay.

After you pay, someone on our team checks that your files print cleanly. That check is about the files, not your wording: we do not proofread. A mistake in a proof you approved prints too, and reprinting it is a new order.

Colours on paper look a little different than on a screen, and foil and letterpress are pressed on their own pass and can sit up to 1/16 inch off the rest of the print. Those are part of printing, not defects. Our previews are drawn, and many of our photos are made with AI; section 6 of the Terms explains what that means.

For 2 hours after you pay, you can cancel your order yourself from Your orders or the link in your confirmation email. We refund the full amount to the card or payment method you used, automatically. Banks usually take 5 to 10 business days to show it.

Nothing goes to the printer during those 2 hours. Once they are up, the order is final sale.

If you used a sample credit on the order, it comes back to you when you cancel.

If your order arrives damaged, does not match the proof you approved, is missing something you paid for, or never arrives, email [email protected] within 30 days of delivery (or of the estimated arrival date, for a parcel that never came). Send your order number and a photo. We will reprint what is wrong or refund it, whichever you prefer where we can, and you do not need to send anything back.

Not covered: mistakes in wording, names or addresses you approved, normal colour and finish differences described above, and damage after delivery.

None of this limits any right the law gives you that cannot be waived.

Your cart and your confirmation email show an estimated arrival window. It counts our check, the printer’s production days, carrier transit, weekends and holidays. It is an estimate, and carriers sometimes run late.

If we cannot ship by the date we gave you, we email you before that date with a new one, or tell you honestly that we do not have one yet. You can then cancel for a full refund any time before it ships. If the new date is more than 30 days late, or we have no date, we ask you to say yes to waiting; if we do not hear back, we cancel and refund you in full.

We ship to addresses in the United States. Everything arrives flat: you put the suite together, and stamp and mail the invitations yourself. Wax seals need hand-cancelling and a little extra postage at the post office.

• The price on a design is the price per card at any quantity, before shipping. Shipping is charged once per order.
• Sales tax is added at checkout where we are required to collect it, and shown before you pay.
• One deal per order, the best one you qualify for, applied for you: 10% off when your designs come to $300 or more, 15% at $500, the $20 welcome credit (your first paper order of $160 or more, for 30 days after you make your account, no code needed), or a first-order code such as SAIDYES or your own sample-pack code (15% off your first paper order of $300 or more) or HELLOPAPER (10% off your first paper order of $150 or more). Free standard shipping when your designs come to $200 or more. These are measured on your designs before any discount, not counting samples or rush printing.
• The welcome credit runs out at the end of its 30th day (accounts made before October 6, 2026 have until November 4, 2026). Your cart shows the date while it is yours.
• Codes have no cash value, cannot be combined, do not apply to orders already placed, and may end at any time. A cancelled order does not use up a first-order code.
• If we ever show a wrong price by mistake, we will tell you before printing and you can cancel for a full refund.

Samples are printed for you, so like everything else they are final sale once printed. What you pay for a sample comes back as a credit on a later paper order from the same account. The credit has no cash value and cannot be transferred. If you cancel an order that used a credit, the credit comes back.

Names and addresses you add for place cards or addressed envelopes are used only to print and ship your order. Our team and our printer see them; nobody markets to your guests. Ninety days after your order ships we lock the print files away from our day-to-day tools, and we delete them whenever you ask. The Privacy Policy has the details. Only add people you are inviting.

Klarna and Affirm are offered on our secure Stripe checkout. If you choose one, your loan is with them and their terms apply. A refund from us goes back through them.

Email [email protected] with your order number. A real person reads every message.